Are you passionate about bringing our brand to life in the digital world? Do you thrive on guiding conversations, leading a team, and making every customer interaction count? We’re looking for a Community Manager to do just that — balancing strategy and operations to create memorable, on-brand moments across social media, WhatsApp, email, and more.

What you’ll own:

-Lead and coach our omni-channel team to respond with empathy, speed, and our unique brand voice.

-Manage customer conversations across platforms like Hello Peter, Google My Business, and messaging apps — resolving issues and sparking positive community engagement.

-Ensure every interaction reflects our values and emotional connection goals.

-Drive performance by tracking response times, resolution rates, and customer satisfaction metrics.

-Use insights from the community to influence brand and customer experience strategies.

-Champion tools and processes that help the team work smarter and deliver WOW experiences.

What you bring:

-3–5 years’ experience in community management or omni-channel engagement, preferably in regulated sectors like insurance or financial services.

-Proven ability to lead and develop digital teams.

-Exceptional written communication with a knack for tone and empathy.

-Familiarity with AI support tools, CSAT, NPS, and digital sentiment analysis.

-A customer-first mindset, integrity, and collaborative spirit.

Who you are:

-Calm under pressure, solution-oriented, and a strong relationship builder.

-Curious and proactive, always looking for ways to improve how we connect with customers.

-Digitally savvy across platforms and confident interpreting customer and brand health data.

-Committed to upholding our brand trust and delivering meaningful customer experiences.