Are you passionate about creating seamless, world-class customer experiences? We’re looking for a Customer Experience Specialist to champion our brand and ensure every customer interaction is impactful and aligned with our strategy. You’ll work across teams to refine communications, enhance processes, and improve satisfaction at every touchpoint.

What You’ll Do:

• Ensure brand-aligned, engaging customer communications across all platforms (call center, email, WhatsApp, social media, webchat, etc.).
• Review and refine messaging to deliver a consistent and exceptional customer experience.
• Analyze customer feedback (CSAT, NPS) and drive data-driven improvements.
• Collaborate with teams to enhance digital tools, CRM systems, and overall CX.
• Train and support customer-facing teams to maintain excellence in service.
• Conduct quality audits to ensure consistency and accuracy across all touchpoints.
• Stay ahead of trends and best practices to continuously innovate customer engagement.

What You Bring:

• Relevant degree or diploma in a related field.
• 4+ years of experience in customer experience, communication, or brand engagement.
• Strong problem-solving skills, attention to detail, and a passion for customer satisfaction.
• Ability to analyze data, influence teams, and implement CX improvements.
• Excellent communication and collaboration skills to drive brand consistency.

At The Unlimited, we take wellness seriously and empower our people to be their best. You’ll gain exposure across the business, be supported in your growth, and have the opportunity to make a real impact.